To deliver the complete experience, it also offers live chat and ticket integration so you can extend your support to your website visitors. Aside from the other standard Q and A functionality, the solution allows customers to ask additional questions if they do not find the answer. These floating tabs make it easy for visitors to quickly discover answers to their questions without having to exit the website and find the answers via search engines and other external sites. Once your visitor clicks the tab, they are then provided with the page or a pop-up that contains a list of popular questions to choose from. The most prominent features include leveraging the statistics to improve the help center, helping you put the right content in the right place, working perfectly with your favorite helpdesk, easy to understand interface and embed your help center, etc.ĪnswerDash is a customer support software that allows companies to embed questions and answers directly on their websites and mobile applications in the form of a Q&A tab on the side of a page. Support Hero comes as the alternative to Adobe RoboHelp but offers lots of new features that make it better than others. Its advanced statistics will tell you what your user searches for and what they need help with, which helps you create support content that matches their common requests. With this platform’s help, you can easily create, import, and manage all the support resources. The solution has a list of core tools to create knowledgebase articles and tutorials because tutorials and FAQs are key to help your users discover your site’s feature. More than 67% of app users prefer self-help support over contacting your support staff. Support Hero is an excellent solution that provides an advanced knowledge base system for all SaaS applications. Educate your customers through self-help support.
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